In the wake of the trifecta of earthquake, tsunami, and nuclear crisis, Japanese Prime Minister Naoto Kan and his colleagues have donned the blue uniforms of first responders, suggesting they are working tirelessly. But despite his efforts to handle the biggest crisis in Japan since Hiroshima, Kan has not won the hearts of his countrymen, whose apprehension and distrust increases each morning when they turn on the news to learn of increasing radioactivity, the plummeting stock market, and the soaring death toll. As it turns out, blue uniforms are not enough.

History has taught us that disasters and mass emergencies can transform a mediocre politician into an inspiring leader. The 1944 San Juan earthquake in Argentina that killed more than 10,000 people, earned Juan Perón instant esteem, as well as a glamorous wife, Evita. Ten years ago, the rubble at Ground Zero in New York City transformed George W. Bush from an alleged illegitimate president to a folk hero shepherding the nation through crisis. For Kan, the challenges of Sendai have opportunities and pitfalls. But so far, Kan’s focus on the rubble has not brought the Japanese together in common purpose.

Where did Kan go wrong? To be sure, there is a Japanese cultural style, But nowadays politicians must be aware of new global expectations, which call for a man of compassion and empathy, a man of the people. Consider Wen Jiabao. Two hours after China’s 2008 Sichuan earthquake, he jumped on a plane bound for the area struck by disaster. Soon he was seen walking around in the devastated community, telling children who were buried in a half-collapsed building that “Grandpa Wen is here with you.” The politics of emotion in action. Hundreds of millions of Chinese watched Wen shedding tears, angrily slamming his cellphone at slacking officials, and hugging wailing orphans. Just as Bill Clinton, Wen realized that a politician must feel your pain. As a result, the Chinese felt sheltered instead of afraid. A few cynics have called Wen “the best actor in China,” . . .

Read more: Post-Earthquake Politics in Japan and China